If, due to lack of snow, there are less than 3 lifts (inclusive of at least 1 lift that services an intermediate trail) operating at Hotham 2 days prior to the check-in date of your snow holiday, you may choose to receive a credit or full refund on all pre-paid accommodation and lift company products.
If you decide to wait less than 2 days before your check-in date to see if further lifts open, the credit or refund will be granted based on the number of lifts operational due to lack of snow on the day you request a refund.
You may not cancel your holiday on the check-in date.
This snow guarantee only applies if a lift cannot be opened due to a lack of snow on the major trail it services. The guarantee does not apply if lifts are on windhold – i.e. not able to be opened due to high winds, low visibility or a combination of these weather elements or undergoing temporary maintenance.
(minimum of 3 to operate including one lift that services an intermediate trail).
*Denotes lifts that service intermediate terrain